1: What equipment do I need to purchase?

Answer:   You will need a computer with a standard keyboard, mouse, and monitor. (EPOS runs on a Windows based PC.) Most point-of-sale users also purchase a receipt printer, a barcode scanner, a cash drawer, and a pole display to let the customers view and verify the item prices and transaction total.

2: Is there a limit to the number of items, customers, suppliers, and other
    data that I can input into Actinic EPOS?

Answer: No - Our EPOS does not impose any limits on the number of items, customers, and other entries. Provided there is enough disk space on the Pc, our EPOS supports an unlimited number of entries.

3: Can the system automatically create purchase orders?

Answer: Yes - Our EPOS can automatically create purchase orders at a user's request based on reorder information. Users can also build their own purchase orders for specific categories or suppliers.

4: How long will it take me to learn to use an EPOS system and to teach
    my employees how to use it?

Answer:  Based on reports from our existing customers, it usually takes anywhere from 15 to 30 minutes to train cashiers and employees. If they need to learn all the features of the EPOS system, it may take a couple of days working to become familiar with it.

5: Can I use the EPOS software on my Laptop.

Answer: Yes - but if you intend to use your Laptop at the point of sale you would need to check the ports on your laptop can support the hardware you intend to use. Receipt printers and barcode scanners are now readily available with a USB connection which has become the standard for Laptop peripheral connection. Remember to specify USB when ordering your receipt printer and barcode scanner.

6: What kind of inventory tracking does the EPOS software Offer?

Answer: The EPOS software tracks all sales and adjusts stock accordingly. Stock can be booked in either manually or from a previously entered and recalled supplier purchase order.

7: What type of security is offered within the EPOS software?

Answer: The EPOS system has extreamily flexible security. You have the ability to grant or deny access to any given part of the system. Each user / cashier is allocated a pin number to access the system. All sales / transactions are logged against the current user and can be reported on at any time.

8: What is a 'Hardware Dongle'

Answer: A hardware dongle is a security device supplied with the EPOS software. This plugs into either, your parallel printer port, or a USB port on your computer. The dongle effectively acts as a key to unlock your software, without this your software will time out after 30 days of use. Parallel printer port dongles are supplied as standard, should you need a USB dongle - eg. for a laptop - please specify this.

9: I have Added products to my system but they do not scan at the till?

Answer: Remember to update your till after making any changes to your product database. Changes and additions made do not take effect on remote tills until you 'copy the product file from the main till.  ( Select 'Sales Screen' > 'Menu' > 'Copy Data from Server' )

10: I have several stores, can I control all of them from a central location
      or warehouse?

Answer: Yes - We also supply a 'Head Office' version specifically for this purpose. With this you can manage your stores from a central location or warehouse. Your branches can easily create orders based upon their stock levels and minimum stock levels. These can then be processed at 'Warehouse'.

11: Can I print my logo at the top of my receipts?

12: can I print my logo at the top of my Invoices and Shelf Edge labels?

Answer: Yes - create a jpg image of your logo - colour - approx 20kb in size - rename your jpg Logo.jpg and copy it to your C:\Checkout\  directory. The logo will then appear on your invoices and tickets.

13: I have printed Customer Account Cards but the barcode does not
      scan at the till?

Answer: Ensure that you have used a 4 digit account number for each customer. Account codes longer than 4 digits will cause the barcode to be too long for the available space on the Customer account card. Once scanned at the till you should be taken to the customer screen which will display that customer's record.

For further information or advice call 0870 7607 417, alternatively, complete our online form.